At least 24 hours before the session
Cancel or request a reschedule at least 24 hours before your appointment for a full refund or to move the booking. Contact us with your booking email, service and appointment date.
THE NEOVERSE / CUSTOMER INFORMATION
Plans change. Here is what to do.
The cancellation and refund arrangements for NeoSelf and NeoMotorsport sessions.
Less than 24 hours before the session
Later cancellations are reviewed individually. Tell us what happened so we can consider your request. This does not override any statutory right to cancel or receive a refund.
How to cancel or request a change
Use the cancellation or change options provided with your Google booking, or contact support. If you cancel through Calendar and want a refund, contact us as well: cancelling the calendar event does not automatically refund the Stripe payment.
Refunds
Approved refunds are processed separately through Stripe to the original payment method. Bank or payment-provider processing times can vary. We will confirm when a refund has been submitted.
If we cancel
You can choose a suitable replacement time or receive a full refund if we cannot deliver the booked session.
Consumer cancellation rights
Your statutory rights are unaffected. Where a cooling-off right applies to a service booked online, contact us to exercise it. A request to start a session early must be explicit; it is not assumed simply because you visited this website.
Design projects and clothing
Design work follows the written project agreement and applicable rights. Clothing orders are not yet open, so product-return arrangements will be confirmed before clothing can be purchased.
Last updated: 21 October 2026